SECTION 1 - DISPATCH
UK Mainland
All completed orders received up to 2pm Monday-Friday (except Bank Holidays & Christmas week) shall be dispatched the same day unless otherwise stated and are subject to stock availability. All completed orders received after 2pm Monday - Friday shall be dispatched the following working day unless stated otherwise and are subject to stock availability.
Overseas
We offer overseas deliveries including Northern Ireland and the Highlands but these destinations will incur an additional delivery charge - please ask us for a quote.
Standard Service
All Deliveries on our standard service will be made Monday-Friday, 8am to 5pm. (Except Bank Holidays & Christmas week) and within mainland UK. Next working day service cannot be guaranteed due to unforseen circumstances. Please note due to adverse weather conditions we cannot guarantee next working day delivery to some parts of the UK. All deliveries require a signature.
Some Larger, heavy weight orders cannot be guaranteed for a Next Working Day delivery due to packaging and other restraints.
SECTION 2 - DELIVERY CHARGES
Standard delivery
For orders between £0.00 and £249.99 - £5.80 per order
For orders over £250.00 - FREE delivery
Free Delivery
Orders over £250 inc VAT are subject to Free delivery, in mainland UK only. Free delivery does not apply to Highlands & Offshore locations or specified Saturday AM deliveries.
Additional Specified Service Options & Charges
Specified Saturday (8am up to 12pm)
Delivery Service available in the UK & Rep. Of Ireland
Next Working Day Delivery (on all completed orders received before 2pm) England, Wales, Central & Southern Scotland
Next Working Day Delivery applies on all orders for delivery in England, Wales, Central & Southern Scotland. Please see standard delivery charges above.
SECTION 3 - TRACKING
Once we have dispatched your order we shall email you to advise you of your tracking number. Using the link on the email we recommend you check at regular intervals to view the status of your delivery to avoid any potential redelivery costs. A signature is required for all deliveries.
Attempted Deliveries
In the event that a delivery is attempted on the scheduled day and there is no one available to receive and sign for the consignment, the courier will leave a card. This card will offer you alternative means by which to receive your delivery. It is vitally important that you quickly contact the delivery depot to re-arrange a time that is suitable to you.
If you arrange for a re-delivery at a time convenient and if the re-delivery is made at the scheduled time and there is no-one to receive and sign for the consignment then you may be required to pay for the cost of the re-delivery attempt. The undelivered consignment will be held at your local depot for a further 3 days, but if the depot is not contacted within this time frame the consignment will be sent back to us and you may incur further charges for this delivery back to our warehouse.
For your convenience we can offer the following two facilities:
1. Delivery to an address of your choice
If it is more convenient for you to have your goods delivered to an address other than the cardholder address, then please state clearly at the time of order the delivery address required. Eg your neighbour or your work address.
2. Delivery without a signature
With your written consent we are able to arrange for your delivery to be left without a signature if it is not possible for you to be at the address on the stated delivery day.
This written consent should be specified at checkout by completing the 'Special Delivery Instructions' box after accepting our Terms & Conditions or alternatively by sending us an email or fax with the details including your order reference number.
It must clearly state the address and the exact site at which you wish for your order to be left. (Please take into consideration the size of the items ordered).
By providing this information it will act as your written consent for us to deliver without a signature and receipt of your order and we cannot accept any responsibility for loss or damage to your goods once they have been delivered.
At any time you will be able to check on the progress of your order using the link listed above so you will know when your delivery has taken place.
Please note: Drivers are not insured to carry goods up flights of stairs. Goods delivered to flats may be left in the lobby area.
Any damaged or incomplete deliveries should be reported to us within 48 hours and with photographic evidence, a credit for goods that have been damaged in transit, will be applied.
Please ensure that your goods are inspected prior to signature for loss or damage.
Lost items
Once an order has been despatched by us and received by 'proof of signature', we hold no liability for the goods if they are lost. This must be taken up with the delivery company directly. We will of course endeavour to help where we can with details relating to the delivery.
Should you have any queries relating to your order or delivery, please contact us at: enquiries@raisthorpemanor.com
